Contact IELTS Ai Pro support
Questions about your practice reports, an AI band estimate, or your subscription? Email mail@ieltsai.pro and the team will get back to you, or send the form on this page.
What we can help with
- Practice and feedback: questions about a Writing, Speaking, Reading, or Listening report - how an estimate was produced, why a criterion was marked the way it was, or what a comment means in practice.
- Account and billing: plan limits and allowances, upgrades and downgrades, invoices and receipts, payment failures, and problems signing in.
- Data and privacy: requests to export, correct, or delete the personal data held on your account, handled under the GDPR and CCPA rights described in our privacy policy.
- Bugs: anything that behaved unexpectedly - a task that would not submit, a report that failed to generate, audio that would not record, or a page that did not load.
- Product feedback: feature requests, missing question types, and suggestions about how practice or reporting should work.
How to get a faster answer
- Say which account you are writing from: use the email address the account is registered to, so we can look it up without a round trip.
- Name the task or report: the skill, the question type, and roughly when you attempted it is usually enough to find the record.
- Describe what you expected and what happened: for a bug, the exact wording of any error message matters more than a description of it.
- Attach a screenshot where it helps: layout, billing, and report-rendering problems are far quicker to diagnose visually.
What to expect
- Email is the primary channel: mail@ieltsai.pro reaches the same team as the contact form on this page.
- Support does not mark essays: evaluation happens inside the app so the report stays attached to your practice history and analytics.
- We cannot change an official IELTS result: IELTS Ai Pro is an independent preparation platform, so scores, bookings, and certificates from a test centre have to go through that centre.
Contact Support & Help Desk - IELTS Ai Pro FAQ
- How do I reach IELTS Ai Pro?
- Email mail@ieltsai.pro, or send the form on this page - both reach the same team. It is the fastest route for support, billing, account, and data-privacy questions.
- Can you review my IELTS essay by email?
- No. Feedback is produced inside the app so the report stays tied to your practice history and progress analytics. Use the writing checker rather than sending essays to support, and write to us if the checker itself is not working.
- Can you help with booking or rescheduling an IELTS test?
- No. IELTS Ai Pro is an independent preparation platform with no affiliation to IELTS, IDP, Cambridge, or the British Council. Bookings, test-day arrangements, and official results are handled only by your test centre.
- How do I cancel a subscription or request a refund?
- Email mail@ieltsai.pro from the address on the account and say what you would like cancelled. Include the receipt or invoice reference if you have one, as it makes the payment easy to locate.
- How do I request deletion of my data?
- Email mail@ieltsai.pro from your account address. Deletion, export, and correction requests are handled under the rights set out in our privacy policy.